What Exactly is VOIP?
Full form of voip is Voice Over Internet Protocol, or we can say phone service over the Internet. Other terms associated with VoIP are IP telephony, IP communications, and broadband phone,Internet telephony, (VoBB), broadband telephony .
Since VOIP service providers usually offer lower rates than traditional phone . . . → Read More: Cheap VOIP Minutes Provider in India : We Are Good At It
The majority of the businesses in recent times are business driven. Customers construct the heart and soul of such businesses and are the exclusive source of income. These companies are generally sales based. It is better when the volume of sales is more. But getting hold of customers is not the only way . . . → Read More: How to start a call center business
Call centers provide many services and they are totally customizable according to the needs of each industry and organization. Customer care call centers offer the following services: Order processing Customer satisfaction Complaint center Troubleshooting Customer care
If a MNC selling products online, then the call centre provide following services like
Live chat Processing . . . → Read More: Call Center Services
An inbound call center is a call center where telephone agents field only incoming phone calls coming in from outside for a company or organization mostly through toll free numbers . Inbound call center agents often provide customer service or technical assistance to callers (if there are any doubts or any queries regarding the . . . → Read More: Inbound Call Center
The primary role of outbound call centers are mainly to sell products or services to the target customers by direct calling (cold calling). Outbound Call Centers are basically of two types
1.International Outbound Call Center ,
2. Domestic Outbound Call Centre.
In case of international outbound the customers are from the whole world . . . → Read More: Outbound Call Center
A call centre is a physical place where customer and other telephone calls are handled by an organization with utmost level of satisfaction untill and unless the query of the customer has been resolved, calls can be done for selling a product or sometime calls are come to get proper information . . . → Read More: Call centre types